Reference

Terms Conditions That Govern Your Use

These terms define how your account works, what we expect from you, and what you can expect from us. Eligibility depends on your local law and eligible regions — read through so you know exactly where you stand before depositing via bKash, Nagad, or…

Account ObligationsWithdrawal RulesEligibility CriteriaDispute Process
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diamondpro Terms Conditions That Govern Your Use
POLICY CONTACT PATHS

How to Reach Us About These Terms

If something in these terms confuses you, or if you believe a clause has been applied incorrectly to your account, get in touch. We respond through the channels below. Keep your account ID handy so we can pull your records quickly.

Live Chat Tap the chat icon inside your account. An agent will walk you through whichever clause applies. Available around the clock — no need to wait for hours to ask about a suspension or a payment hold
Email Support Send a message detailing the term you want clarified. Include your registered mobile number and account ID. We aim to reply within the same business day, attaching the relevant clause for your reference.
In-App Request Form Open the help section in your mobile browser session and submit a request. Tag it under 'Terms Query' so it routes to the compliance team directly. You will get a confirmation reference immediately.
DATA AND SECURITY PRACTICES

How We Protect Your Account Under These Terms

These terms are not just rules for you — they bind us too. Below is how we handle data, cookies, account security, retention, and change requests so you can see the operational side of our commitments.

Account Data Storage

We store your name, mobile number, and wallet details in encrypted form. Only verified staff access this data, and only when processing a withdrawal or investigating a dispute you raise with support.

Cookie Usage

Our site uses cookies to keep you logged in across sessions and to remember your device. You can clear cookies from your browser, but you will need to log in again. We do not sell cookie data to third parties.

Retention Period

We keep transaction records for the period required under applicable regulations. After that window closes, personal data linked to a closed account is anonymised or deleted — whichever local standards require.

Requesting Changes

Want to update your registered mobile number or wallet? Submit a change request through live chat. We verify the new details against your identity document before applying the update to your account.

Security Measures

OTP verification on every login from a new device. Sessions expire after inactivity. If someone attempts access from an unrecognised device, we lock the account and notify you via SMS to your registered number.

Who to Contact for Disputes

If you disagree with how a term has been applied — a forfeited balance, a rejected withdrawal — raise a formal dispute via email. We review within five working days and send you a written outcome with the clause cited.

Common Questions About These Terms

We get a lot of the same questions about specific clauses. Below are the ones that come up most from account holders in Bangladesh who deposit through bKash, Nagad, or Rocket.

No. One person, one account. If we find duplicate accounts linked by the same mobile number, device fingerprint, or wallet, all linked accounts except the earliest one may be closed and balances forfeited under Section 4 of these terms.

The deposit may be reversed and your account flagged. Our terms require deposits to come from a wallet registered in your own name. This protects both parties — if a dispute arises, we can confirm ownership through the wallet holder's identity.

Each promotion has its own specific conditions published alongside it. These general terms set the overarching rules — for instance, that bonus abuse leads to forfeiture. If a promo's specific rules conflict with these terms, the promo rules apply to that offer only.

We maintain internal ledger separation so your balance is tracked independently. Withdrawals process back to the same Nagad, Rocket, or bKash wallet you deposited from unless you submit a verified change request through support.

Identity mismatch, automated betting scripts, multi-accounting, or any behaviour our fraud systems flag as irregular. You receive notification via SMS and email. You can appeal through support and we review the evidence before making a final decision.

We post updates on this page and mark the revision date. Material changes — those affecting withdrawal rules or eligibility — trigger an in-app notification. Continuing to use your account after a posted update counts as acceptance of the new wording.

Eligibility and dispute resolution depend on local law and eligible regions. We do not claim a single governing jurisdiction applies universally. If formal resolution is needed, the applicable framework is determined by where you access the service from.

Contact support via live chat or email and request closure. We process remaining balance withdrawal to your verified wallet first. Once the balance reaches zero, the account is permanently closed and your data enters the retention period outlined above.

Yes. Whether you wager on cricket markets, play Blackjack Club tables, or try Crash Skyward, these terms apply across every product category on the platform. Product-specific rules supplement but do not replace what is written here.

Processing times depend on wallet verification status and the payment rail you use. A delay is not a breach of terms on our side unless it exceeds the timeframe stated in the withdrawal policy. Contact support with your transaction ID for status updates.

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