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How We Handle Your Data and Account

This page explains what we collect, how we store it, and what choices you have over your account information. Availability of our services depends on your local law and eligible regions — we outline the boundaries here so you know exactly where you stand.

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diamondpro How We Handle Your Data and Account
POLICY CONTACT PATHS

How to Reach Us About Legal Matters

Got a question about your data, your account status, or how we process your wallet information? These are the channels that handle legal and policy queries specifically. We aim to respond within one business day for data-related requests, though complex matters may take longer.

Team online

Live Chat

Open the chat widget from any page on the site. Select the 'Account & Data' category from the dropdown so your query routes directly to the team that handles legal questions rather than general support.

Email

Send your request to our support email with the subject line 'Legal Query' followed by your registered phone number. This flags it for priority handling and ensures the right team picks it up.

Account Settings

Inside your account dashboard, the 'Data & Privacy' tab lets you download a copy of your stored information or submit a deletion request directly without needing to contact support first.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We keep things straightforward about what happens with your data behind the scenes. Each point below covers a specific aspect of how we handle, store, and let you control the information tied to your account and wallet activity.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. This applies whether you are logging in from your phone browser, depositing via bKash, or checking withdrawal status through the account dashboard.

Cookie Management

We use session cookies and one analytics cookie. Session cookies expire when you close your browser. The analytics cookie tracks page load times only — no personal identifiers are stored in it, and you can block it without affecting login.

Account Security

Your account is protected by your phone number plus a password. If you enable OTP verification, every login sends a one-time code to your registered number — this is the same number linked to your Nagad or Rocket wallet for consistency.

Data Retention

Active accounts retain all transaction and identity data. Closed accounts enter a retention period dictated by the regulations applicable in our operating jurisdiction, after which records are permanently and irreversibly erased from our systems.

Requesting Changes

You can update your name, email, or phone number through account settings. Changes to the phone number linked to your wallet require identity verification via live chat — this protects you from unauthorised wallet reassignment.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket APIs) to complete transactions and with fraud-prevention services that verify identity. We do not share data for marketing with external parties under any circumstance.

Common Questions About Our Policies

Below are the questions we receive most often about data, eligibility, account closure, and wallet privacy. If your question is not covered here, reach us through live chat or email.

We collect your name, email address, phone number, and the mobile wallet reference used for your first deposit. No government ID is required at sign-up, though we may request verification if a withdrawal exceeds certain thresholds set by our payment partners.

No. We never receive or store your wallet PIN. When you make a deposit, the transaction is completed inside the bKash or Nagad app on your device. We only receive the confirmation reference number and the amount after the transfer is successful.

Yes. Go to your account dashboard, open the 'Data & Privacy' tab, and select 'Download My Data.' The file is generated within 24 hours and made available as a downloadable document inside the same tab.

Submit a deletion request through account settings or via email. Once confirmed, your account is deactivated immediately. Personal data enters the retention window required by applicable regulation, then is permanently erased — we send a final confirmation email when deletion is complete.

Only our support and compliance teams have access, and only when processing a query you initiated, verifying a withdrawal, or fulfilling a regulatory obligation. Access is logged, and no team member can view your wallet PIN or full payment credentials.

Yes. Access to diamondpro depends on your local law and eligible regions. We do not claim universal availability. If our system detects you are accessing from a restricted jurisdiction, you will see a notification explaining that account functions are unavailable.

We notify you via the email registered to your account at least seven days before any policy update takes effect. The notification includes a summary of what changed and a link to the full updated document. Continued use after the effective date means acceptance.

No. Transaction records are visible only to you in your account history and to our internal finance system for reconciliation. We do not expose transaction details to other account holders or share them with marketing partners.

You can, but it requires identity verification through live chat. This extra step prevents someone else from reassigning your wallet. Once verified, the new number is active within minutes and all future OTP codes go to the updated number.

Contact us immediately through live chat or email with the subject line 'Data Concern.' Our team escalates these within one hour during operating times. We will lock your account as a precaution until the concern is investigated and resolved.

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